Privacy policy

Welcome to the SIVGI Privacy Policy. At SIVGI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how SIVGI collects, uses, shares, and safeguards the personal information you provide when you visit our website, create an account, or make a purchase from SIVGI. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you shop with SIVGI or interact with our website, we may collect the following types of personal information:

  • Contact details: name, email address, phone number, and shipping/billing address
  • Payment information: payment method and transaction details
  • Account information: login credentials, account settings, and preferences
  • Order history: purchase history and shopping activity on the SIVGI website
  • Customer support records: communications with our customer support team
  • Technical data: device information such as IP address, browser type, operating system, and website usage data

How We Use Your Information

SIVGI uses the personal information we collect for the following purposes:

  • To process and fulfill your orders
  • To provide responsive customer support
  • To manage your SIVGI account and personal preferences
  • To improve our website, products, and overall shopping experience
  • To send order confirmations, shipping updates, and service-related communications
  • To share promotional offers and marketing communications (you may opt out at any time)
  • To prevent fraud and maintain the security of our services
  • To comply with applicable legal and regulatory obligations

Sharing of Information

SIVGI does not sell your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our business, including:

  • Shopify and other payment processing providers
  • Shipping and logistics partners for order delivery
  • Analytics and marketing service providers to help us understand website performance
  • Legal authorities, when required by applicable law or to protect our legal rights

Cookies and Tracking Technologies

The SIVGI website uses cookies and similar tracking technologies to:

  • Enhance your browsing experience
  • Remember your preferences and settings
  • Analyze website traffic and performance
  • Deliver relevant, personalized advertisements

You can manage your cookie preferences at any time through your browser settings.

Data Security

SIVGI implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on the privacy laws that apply to you, you may have the right to:

  • Access the personal information SIVGI holds about you
  • Correct any inaccurate or outdated information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Request a copy of your personal data in a portable format

To exercise any of these rights, please contact us using the details in the Contact Us section below.

Children's Privacy

The SIVGI website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

SIVGI may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page along with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how SIVGI handles your personal information, please contact us:

  • Email: shivangi7jain@gmail.com
  • Address: Deen Dayal Nagar, Rishi Galav Public School, Gwalior, Madhya Pradesh 474005, India