Refund Policy

At SIVGI, your satisfaction means everything to us. We stand by the quality of every product we make. If something isn't right with your order, we are here to help.

Please read our policy below carefully before placing an order.

1. Our Promise

We carefully inspect every product before it leaves our warehouse to ensure it reaches you in perfect condition. However, if you receive a damaged, defective, or incorrect item, we will make it right — fast.

2. Eligibility for Returns

We accept return or refund requests only if:

• The product you received is damaged, defective, or leaking
• You received the wrong product or wrong quantity
• The product has expired or is within 3 months of expiry on arrival
• The original packaging or seal was tampered with before delivery

To be eligible:

• You must raise a return request within 7 days of delivery
• The product must be unused, unopened, and in its original packaging
• You must provide clear photos and a short video as proof
• Original invoice and order ID are required

3. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns on:

• Products that have been opened, used, or partially consumed
• Products without original packaging or seal
• Items returned after 7 days of delivery
• Products purchased during clearance or final-sale events
• Free samples, gifts, or promotional items
• Travel-size or trial-size products

Please note — change of mind, wrong product ordered by the customer, or allergic reaction to ingredients listed on the label are not valid reasons for a return.

4. How to Request a Return or Refund

Step 1 — Contact us within 7 days of delivery at returns@sivgi.com or WhatsApp us at +91 98765 43210.

Step 2 — Include the following in your message:
• Order ID
• Reason for return
• Clear photos of the product and packaging
• A short video showing the issue (especially for damaged or leaking items)

Step 3 — Our customer support team will review your request within 24–48 business hours and confirm eligibility.